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Full time
Hybrid
Barcelona , Spain
Customer Facing & Order Management Representative (Temporary)
About the Role
This is a temporary position created to ensure continuity of service during a long-term absence within the team.
As a Customer Service Representative, you will act as the main point of contact for assigned customers and Sales & Marketing teams, ensuring fast, accurate, and proactive resolution of queries. You will play a key role within the end-to-end Sales & Marketing Management process, contributing directly to customer satisfaction and operational excellence.
What You Will Do
Customer interaction: Act as the primary point of contact for assigned customers, ensuring first-call resolution whenever possible.
Customer experience: Build and maintain strong relationships by delivering service aligned with customer needs and service segments.
Query resolution: Manage customer requests proactively and efficiently using full visibility of customer interactions.
Sales collaboration: Work closely with sales representatives to jointly manage customer requests and provide transparency on customer interactions.
Specialist coordination: Engage service specialists when deeper expertise or further investigation is required.
Exception management: Proactively manage exception-based tasks together with specialists using the C4 platform to enhance the customer experience.
Process knowledge: Apply solid understanding of the end-to-end SMM process and leverage the specialist network to deliver excellent service.
Who You Are
A background in business administration, customer service, logistics, or a related field.
Previous experience in customer service, order management, or similar roles, with strong attention to accuracy and follow-up.
Experience working with CRM systems to track customer interactions and orders.
Strong communication skills combined with collaboration, time management, adaptability, conflict resolution, and a continuous improvement mindset.
Fluent English is required to perform successfully in this role.
What We Can Offer You
Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.
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